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Unleashing the Power of UX Analytics
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Change management is one of the cornerstones of successful application redesign or introduction projects. It’s a wide-scope effort that must include management down to end users. You and your team did the work to prove the need, through the pains and challenges of users. When you combined that with a workable path forward, the project was adopted.
Now, you must take everything that will change into account so that you can manage expectations and provide the proper information and training to those who will be affected. You must articulate the problems in ways that make the picture crystal-cear for everyone, and then show the solution in a manner that allows everyone to understand the reason for the change and how it will benefit them in being more efficient with their tasks.
If you always remember that people are creatures of habit and resistant to change, you’ll also never forget to include a proper change management plan in your work to deliver the best...