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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Understanding how people think

While a full discussion of how people think and learn, and the mental models that describe the types, are beyond the scope of this book, it’s important to understand the basics so that you can do the best research and gather impactful metrics in your analytics efforts.

People tend to fall into just a few categories of thinking styles, which are as follows:

  • Auditory: These people learn best when they listen and hear information
  • Visual: These people learn best when they see things, such as demonstrations or how-to videos
  • Kinesthetic: These people are touch learners, who pick up information faster by doing something
  • Read/write: These people learn best by reading things and taking notes

Clues that have been gleaned from years of study on these learning types come from how people verbalize questions and answer questions asked by someone else. For instance, if I ask you whether you understand what I’ve just explained...

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