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Unleashing the Power of UX Analytics
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In this chapter, you learned about a variety of UX analytics automation tools and what their capabilities are. You know that these tools can be a part of your arsenal but be wary of using only them – your interview skills are getting stronger and your methods are getting tighter, so it’s the combination of all the methods that gets you the most return for your time and efforts.
You saw examples of quantitative metrics that show losses associated with bad application UX and how to report them in your readout. Always remember the importance of talking to business people in a language they understand money. Any time you can show losses compared to an investment to recoup those losses and gain new revenue, do it.
Next up, we jump to Part 4, beginning with Chapter 13, in which we’ll explore digital transformation and the necessity of ensuring that an organization is prepared for the changes to come, especially if it’s struggled with mostly manual...