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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Summary

In this chapter, you learned that doing a good readout for your teams is just as important as the work you did to get the analytics. If you can’t show it with impact, you may cause yourself – and the team – extra work.

You also learned the important steps in getting a UX analytics project started once you’ve been given the task, the order in which you’ll carry out the best practices, the materials needed, the people to speak to, and so forth.

And to further strengthen your understanding of the types of metrics to gather, we went deeper into qualitative and quantitative analysis and how to best synthesize and present the findings from your analysis.

Next up, in Chapter 4, we’re going to get into the importance of working with repeatable processes. This speeds up work tremendously and also ensures that the onboarding of new UXers to your team is smooth and efficient.

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