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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

A brief overview of UX analytics tools

UX analytics tools are designed to gather and analyze data related to user experience. They help UX teams within companies understand how users interact with their digital products, which can include your websites, mobile apps, and software applications used either internally or externally.

There are various types of UX analytics tools, including tools for gathering data through surveys, interviews, user testing, heatmaps, click tracking, and A/B testing. Each tool has its own set of advantages, disadvantages, and best practices, and choosing the right tool depends on the specific goals of your research project.

Once data has been collected, UX analytics tools are also used to analyze and visualize the data. Popular tools for analyzing this data include Google Analytics, Mixpanel, Adobe Analytics, Hotjar, Crazy Egg, and UsabilityHub. These tools can help you and your team identify patterns and trends in user behavior, understand how users...

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