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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Investigating gaps and missing data

Now, you need to roll your sleeves up and get busy. When you start to gather data from what people work with, you start what I like to call data archaeology. You’re digging and poking and prodding a spreadsheet most likely, and you’re finding structures and categories and holes and gaps. This is interview process territory when you’re asking users to provide you with samples. You can also get this if you ask for and are given user-level access to the application or systems they’re using.

The best way to understand the process here is by example, and I’m going to walk you through a simple but effective one. This practice encompasses the two primary facets of UX analytics – research and analytics investigation. You do the research to uncover the data needs of the users, and then you start investigating what you’re given to find answers to the pains and challenges. These are your clues, and you must...

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