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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Utilizing ‘why’ and ‘how’ in managerial decision-making

We’re doing the job of UX analytics, and this job is a very important one for any company that intends to grow in the market. I’ve said this in several places in this book so far, but it bears repeating. If you can learn to think of your job as expansive, all-encompassing, and critical to success, you’ll then also start thinking like a person who is immensely important to an organization.

I want you to embody the spirit of a person whom a company can’t live without. And I’m not talking about arrogant behavior; I’m simply stating that you need this mindset to excel. UX is still a bit of a unicorn in business, albeit a tiny little halfling in most companies. So don’t think like that – think like a huge, powerful unicorn that can lead and triumph.

Why do I start this way? Simple. You have to deal with management in order to make things move...

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