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Unleashing the Power of UX Analytics
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No business in existence today can survive without understanding and consistently tracking its data. Watching data is how small companies grow, and it’s how large companies increase efficiencies. Yes, they use it to grow as well, but large companies have so many moving parts that it’s easy to overlook important data and waste money on tools and workflows that are flawed and not user-friendly.
You’re learning about UX analytics in this book and the many ways in which you can gather, analyze, and either report for decision-making or make those decisions within your team. It really doesn’t matter who you support within an organization; what matters is that, somehow, in some way, you and your team must be the voice of users, managers, and the data they all need to perform at their best.
We’re going to explore taxonomies, dashboards, KPIs, data visualization, management views, and scope so that you understand...