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Unleashing the Power of UX Analytics
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Change management is a crucial aspect of any project and involves introducing new tools, processes, or systems into an organization. Even when the proposed changes are intended to bring about significant benefits, the human tendency to resist change can make the adoption process difficult.
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In fact, research conducted by McKinsey shows that as many as 70% of organizational change initiatives fail to achieve their intended goals due to a lack of effective change management.
To succeed in introducing new tools, processes, or systems into an organization, there are several key skills that UX teams should possess. These include learning about the mental models of stakeholders and users and understanding how they may resist change, designing the best possible rollout plan to mitigate disruption and ensure a smooth transition, and creating excitement and positive buzz about the new way of...