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Unleashing the Power of UX Analytics
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At the end of all this, you and your team will most likely be giving a readout to the stakeholders and the dev team. This will differ from company to company because of team structures and the maturity of the UX practice, but it’s best to be prepared and understand best practices so that you’re ready to deliver the best possible analysis, which, in a lot of UX analysis work, should include a confidence rating.
Understand too that the results of the research might not be what the development team wanted to hear. You may get back results that prove that the new changes or additions of additional tools to an application aren’t wanted or needed by the users. In some cases, they might feel that it will complicate a smooth workflow that exists, and cause them extra work without providing value.
Key takeaway
Always be honest, transparent, and objective. Don’t sway any findings in one way or the...