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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Exploring the core processes of design thinking

Design thinking is often misunderstood because of the word design in the title. Some people think that it only deals with the visual design of an application, the interface. And they feel that they have no expertise or sometimes even no interest in that.

But that’s far from the real discipline. Yes, there’s a part further on where we may start to wireframe, depending on the ask, but it’s only a supporting part of the overall practice of design thinking. This is just a nuance, but to me, Design Thinking should always be capitalized because it’s a verified and widely used professional practice and system for solving problems.

Research is the foundational element of Design Thinking because we’re working toward, first, an understanding of a current state situation. We diverge to get as much information as possible from our team and the people we interview, then converge down to a focus set based on...

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