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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Mastering the fundamentals of discovery session facilitation

The fundamentals of session facilitation are simple: be organized, be direct yet respectful, be diligent about avoiding biases, and always be watching. A great facilitator is one who can practice empathy, know when a pivot or even just a break is needed, and can articulate processes, directions, and pace to a wide variety of personality types. Being non-threatening and persuasive is the key that will unlock cooperation and collaboration with the majority of people you encounter.

You’re the leader, the coach, the arbitrator, and at times the voice of reason. You must stay impartial even if you’ve got strong opinions. Always work on team members’ ideas and help to solidify or reject them based on what the data is telling you.

This part and the first phase is only research. There will be a time when your team will start solutioning, but this isn’t the time for that. Put any of those ideas in...

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