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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Writing and rewriting the questions

While the knockout question is intended to whittle out people who don’t have the job or tasks you need information on, the other questions are written to get you closer to the needs of the market, and that understanding can help you with your user interviews, whether internal – most ideal – or external, where you’re interviewing people not within the walls of the company you’re gathering analytics for.

So, let’s explore questions, from knockouts to detailed, that will illustrate how to start super specific, then go wide for a bit to start directional awareness, then refine back to specific for the finer details that will inform your teams for the solution discovery, which comes after your work in research is complete.

Writing opening-level questions

You’ll first want to write questions that let you know whether you’re headed in the right direction or are off course in some way. For...

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