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Unleashing the Power of UX Analytics
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While the knockout question is intended to whittle out people who don’t have the job or tasks you need information on, the other questions are written to get you closer to the needs of the market, and that understanding can help you with your user interviews, whether internal – most ideal – or external, where you’re interviewing people not within the walls of the company you’re gathering analytics for.
So, let’s explore questions, from knockouts to detailed, that will illustrate how to start super specific, then go wide for a bit to start directional awareness, then refine back to specific for the finer details that will inform your teams for the solution discovery, which comes after your work in research is complete.
You’ll first want to write questions that let you know whether you’re headed in the right direction or are off course in some way. For...