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Unleashing the Power of UX Analytics
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If we think back to all we’ve learned in the previous chapters, we can see that we’ve already done the work needed to understand the problem. We learned about user interviews, surveys, data, and metrics that have meaning to our company, and we’ve established a strong foundation for all the work we must accomplish to realize our company’s goals.
So, with that in mind, there are a few key considerations that can help you determine which automated UX analytics tools are best for you and your project’s needs.
First, it’s important to clearly define the goals and objectives of the research or analysis that the tools will be used for – which, at this point, you know is crucial. And from that work, you’ve identified the types of data that need to be collected and the specific features and capabilities that the tools should have.
Defining the goals and objectives of research or analysis...