-
Book Overview & Buying
-
Table Of Contents
-
Feedback & Rating

Unleashing the Power of UX Analytics
By :

Surveys are extremely tricky if you can’t identify an audience. With any good survey tool, you need to start with what’s referred to as a knockout question. This will ensure that the survey is only taken by people who fit into your intended audience.
Look at your audience in terms of personas. Those personas are the people responsible for using your product to do the jobs they’re tasked with. This part can tie into what’s coming in the next section on writing the questions and sampling surveys. If you already have a good idea of the user, as in they are employees of your company and you already know who they are, then you can work from those personas.
Regardless of who your intended or actual users are, make sure you get clear on this in your stakeholder interview. Trying to do surveys without this understanding is the recipe for failure.
Here are a few examples of audience definitions to get you thinking: