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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Defining your audience

Surveys are extremely tricky if you can’t identify an audience. With any good survey tool, you need to start with what’s referred to as a knockout question. This will ensure that the survey is only taken by people who fit into your intended audience.

Look at your audience in terms of personas. Those personas are the people responsible for using your product to do the jobs they’re tasked with. This part can tie into what’s coming in the next section on writing the questions and sampling surveys. If you already have a good idea of the user, as in they are employees of your company and you already know who they are, then you can work from those personas.

Regardless of who your intended or actual users are, make sure you get clear on this in your stakeholder interview. Trying to do surveys without this understanding is the recipe for failure.

Here are a few examples of audience definitions to get you thinking:

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