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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Understanding the Fundamentals of User Experience

Let’s start off with one basic but extremely important understanding –User Experience (UX) does not equal User Interface (UI). UX encompasses a user’s entire experience in interacting with your software product. They do this through the UI; the content, buttons, cards, links, and so on. If those are designed correctly and make the job of the user simple, easy, and intuitive, then the user has a great experience. In this context, UI supports and is part of the UX. The UI either allows for a great experience or it doesn’t. And if it doesn’t, then your job is to do the research and provide the analytics that uncover the current problems so that a solution can be devised and incorporated.

In this chapter, we will be covering the following topics:

  • Getting familiar with UX
  • Busting the myths about UX
  • Understanding the differences between UI and UX
  • Who does UX?
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