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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Index

As this ebook edition doesn't have fixed pagination, the page numbers below are hyperlinked for reference only, based on the printed edition of this book.

A

active bounce 171

Adobe Analytics 132

features 132

analytics 9, 15

as pseudo roadmap 16-18

impact, on UX projects 12

qualitative analytics 19

quantitative analytics 18-20

analytics work, utilizing for content strategy 178

current-state content story, writing 179

research work, summarizing 178, 179

Apache Jena 177

application

data scenario, quantifying 137-139

application heuristics 228

B

bar charts 198

characteristics 218

example 198-200

bounce rate metric 171

broken heuristics

examples 228, 229

C

Calm app 234

card sorting 116

utilizing 116, 117

change management 45, 46

baby-steps approach 48

baby-steps approach, achieving process 48, 49

benefits, evangelizing 52, 53

solid rollout plan, designing 49...

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