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Unleashing the Power of UX Analytics
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We’ll get into the stakeholder more in the persona part of this section but know that this is a very important person, or persons in some cases, to you and the UX team. It’s generally this person that will give you the task, but that’s just the beginning. You must interview them to learn as much as you can about the ask so that you can set your UX analytics project up for success.
Interviewing the stakeholder is different than interviewing the users. The stakeholder is responsible for delivering the project to management and, therefore, must be treated differently. They won’t always have all the information you need for the best results right away, but through careful interviewing, you’ll both understand what you do have and where they need to go to hunt down something or do what they can to support the project success and return on investment for the financial outlay...