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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

By : Jeff Hendrickson
4.8 (10)
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Unleashing the Power of UX Analytics

Unleashing the Power of UX Analytics

4.8 (10)
By: Jeff Hendrickson

Overview of this book

UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Table of Contents (25 chapters)
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1
Part 1: Introduction to UX Analytics
6
Part 2: Goals
9
Part 3: Research
16
Part 4: Strategy
19
Part 5: Tactics

Live by Your Data, Die by Your Data

Yes, those are harsh words, I know. But it’s also a business reality. Imagine a world where nobody paid attention to sales figures or customer satisfaction scores. You’d never know whether you’re on track to meet your goals – and every company has sharp goals for growth, and you’d never know whether what you’re doing matters to people, until you go out of business because nobody liked your product.

In the last chapter, we learned about operational measurement, and this chapter will expound on that. In my 20+ year career as a UX strategist, researcher, designer, and director, I’ve run across several companies that had no clue what their data is. Oh, just miss your sales goals for the quarter and see what happens! They all keep close watch on that, but not on the metrics that make it all work. And certainly not on the UX analytics – all those metrics we can gather to see whether workflows actually...

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