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User Experience Mapping

User Experience Mapping

By : Szabo
3.5 (8)
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User Experience Mapping

User Experience Mapping

3.5 (8)
By: Szabo

Overview of this book

Do you want to create better products and innovative solutions? User experience maps will help you understand your users and improve communication with them. Maps can also champion user-centricity within the organization. This book is the first print resource covering two advanced mapping techniques—the behavioral change map and the 4D UX map. You’ll explore user story maps, task models, and journey maps, while also creating wireflows, mental model maps, ecosystem maps, and solution maps. You’ll learn how to use insights from real users to create and improve your maps and products. The book delves into each major user experience map type, ranging from simple techniques based on sticky notes to more complex map types, and guides you in solving real-world problems with maps. You’ll understand how to create maps using a variety of software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP, and Microsoft Word. Besides, you can draw each map type with pen and paper too! The book also showcases communication techniques and workshop ideas. You’ll learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond. Buying this book will give you hundreds of hours worth of user experience knowledge, from one of the world’s leading UX consultants. It will change your users’ world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case.
Table of Contents (13 chapters)
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1
How Will UX Mapping Change Your (Users) Life?
12
References

Summary


In the preceding chapter, I promised you the one and only silver bullet to product design. By now, I'm sure that it's obvious: base your solutions on real user insights

Solution design relies heavily on solution maps. Solution mapping starts with the pain points coming from our users and the business. With creative thinking, teamwork and communication, we can create amazing solutions. By focusing on the root issue, we change the product or even the whole world. When we meet blockers or obstacles, we overcome them with swift action. 

This is a process of innovation and simplification, leading to better new products for the same old users. This concludes the easy part of this book. Changing the world is easy, compared to changing the mind. In the next chapter, we will create a mental model map, and in Chapter 8, Behavioural Change Map - The Action Plan of Persuasion we will change behaviors. Are you ready to map the depths of the human mind?

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