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User Experience Mapping

User Experience Mapping

By : Szabo
3.5 (8)
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User Experience Mapping

User Experience Mapping

3.5 (8)
By: Szabo

Overview of this book

Do you want to create better products and innovative solutions? User experience maps will help you understand your users and improve communication with them. Maps can also champion user-centricity within the organization. This book is the first print resource covering two advanced mapping techniques—the behavioral change map and the 4D UX map. You’ll explore user story maps, task models, and journey maps, while also creating wireflows, mental model maps, ecosystem maps, and solution maps. You’ll learn how to use insights from real users to create and improve your maps and products. The book delves into each major user experience map type, ranging from simple techniques based on sticky notes to more complex map types, and guides you in solving real-world problems with maps. You’ll understand how to create maps using a variety of software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP, and Microsoft Word. Besides, you can draw each map type with pen and paper too! The book also showcases communication techniques and workshop ideas. You’ll learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond. Buying this book will give you hundreds of hours worth of user experience knowledge, from one of the world’s leading UX consultants. It will change your users’ world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case.
Table of Contents (13 chapters)
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1
How Will UX Mapping Change Your (Users) Life?
12
References

The pilot test


Instead of launching a test for all our users, I would recommend a pilot test. This means trying our test with just one or two users. 

The pilot test is usually done during the first day of a lab test. You just invite two participants with maybe a third as a backup plan, just in case one or both do not turn up. Two tests will not take the whole working day, so you could use the rest of the day to improve and correct the test, based on how smoothly the pilots run.

With remote testing, it's even simpler as we will see in the next section. Just launch the test with a user, watch the resulting video, and correct the test design if needed. This can be done in two or three hours tops, and then you can launch the improved test. When you launch the pilot for a remote test, chances are, you will have some users who are online and willing to take the test if your user base is broad enough. Of course, if you are only interested in corporate treasurers with five cats, you may need to wait...

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