Chapter 1, Understanding the Basics of Zoom, introduces the basic UCaaS functionality, outlining the differences between collaboration (email, chat, file sharing) and real-time communication (audio, video, content sharing). You will explore the basic functions of Zoom and the overall interface and cover tips for setting up meetings, inviting participants, and managing Zoom settings.

Chapter 2, Content Sharing and Collaboration, introduces content sharing during 1:1 and meetings. Examples of what content can be shared (files, screens, programs, & whiteboards) will be given, and the different ways content can be shared with other users and meeting attendees will be described. You will be given walk-throughs and screenshots of exactly how to share content before, during, and after a meeting.

Chapter 3, Managing Zoom Meetings, will teach you about the best practices for conducting proper Zoom meetings. You will understand how to manage time effectively during virtual meetings and learn how to use effective collaboration tools such as chat, annotations, and reactions. You will be shown proper strategies for maintaining the focus of content during a meeting, and you will learn how to use effective meeting controls.

Chapter 4, Zoom Phone, introduces Zoom Phone, a comprehensive cloud-based communication solution that integrates seamlessly with the Zoom platform, offering businesses a unified communications experience. You will be shown how users can make and receive calls, send text messages, and hold video meetings all from a single application, enhancing productivity and collaboration within organizations.

Chapter 5, Zoom Team Chat, introduces Team Chat, a robust collaboration tool designed to streamline communication and foster teamwork within organizations. With features tailored for group messaging, file sharing, and integration with other Zoom services, Zoom Team Chat offers a comprehensive chat solution for modern workplace communication needs.

Chapter 6, Zoom Webinars, shows you how to create and manage both small- and large-scale webinars, implementing strategies for increased user engagement. This chapter also dives deep into increasing attendee interactions with tools such as Polls/Quizzes, Q&A, and Chat.

Chapter 7, AI Companion, shows you how to implement AI into your communication and collaboration workflows. This chapter provides insights into how to streamline productivity and enhance efficiency using Zoom’s own tool, AI Companion, with modalities such as Chat, email, whiteboards, and even Zoom Phone.

Chapter 8, Security and Privacy, shows you how to implement best practice security and privacy tools in Zoom with specific walk-throughs regarding meetings and webinars. It dives deep into authentication, encryption, and attendee controls for safer Zoom interactions.

Chapter 9, Advanced Tips and Tricks, will help you become a Zoom master as we dive deep into the Zoom client’s advanced features and learn how to use them in your everyday workflows. You will learn how to implement AI with your recordings or even implement live streaming on platforms such as YouTube.