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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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GlideSession


The GlideSession class has no constructor, but it is returned from the getSession() method of the GlideSystem API (gs.getSession();). This API allows you to get and set data related to the current session.

getClientData() and putClientData()

The getClientData() and putClientData() methods allow you to set data in the user's session from a server-side script using putClientData(), and then retrieve that data using getClientData().

This functionality can be extremely useful for passing data back-and-forth between the server and client, without performance-costly synchronous queries or time-consuming Ajax calls.

Example usage

In business rule on the Incident table, we can place some data in the user's client session like so:

var userSession = gs.getSession(); 
session.putClientData('ticket_number', current.getValue('number')); 

And then in a client script, you can access this data like so:

var ticketNumber = g_user.getClientData('ticket_number'); 

getTimeZoneName()

The getTimeZoneName...

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