In this chapter, we begin to wrap things up by re-visiting some of the various ways that things can go wrong with our scripts and other changes, and then looking at some of the ways we can go about mitigating those issues. We learn how to write code so that it logs helpful, informative messages at the appropriate level, and how to go about resolving any bugs or potential issues that this exposes. In the next and final chapter, we're going to learn even more about how to build robust, error-free code, from other ServiceNow seasoned professionals!
Learning ServiceNow
By :
Learning ServiceNow
By:
Overview of this book
This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
Free Chapter
The Interface
Lists and Forms
UI Customization
Understanding Data and Relationships
Tasks and Workflows
UI and Data Policies
User Administration and Security
Introduction to Scripting
The Server-side Glide API
The Client-side Glide API
Server-side Scripting
Client-side Scripting
Debugging
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