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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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GlideElement


The GlideElement class is not generally instantiated on its own, but it is used for elements in a GlideRecord object, and provides methods for interacting with them. An element generally refers to a data column in the record, such as the number field on a task record, or the sys_updated_on field of a record. You can access a GlideElement from a server-side GlideRecord object (for example, by using gr.number), or by using the getElement method of a GlideRecord object.

Best practice dictates that you always use the getter and setter functions: getValue(), and setValue() if you want to get the value of the field. Directly accessing the server-side GlideElement property however, will give you a reference to the GlideElement object.

Let's say for example, that we have a table with a column called short_description. When we query this table, we get a GlideRecord object populated with various properties. Each field in the table becomes a property in the GlideRecord object, but those...

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