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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Data Policies


Data Policies, unlike UI Policies, execute on the server. They are closely linked to UI Policies in terms of behavior and functionality. They can even be "used as" UI Policies on the client, when implemented (however, with limited functionality). Strangely, Data Policies reside in the sys_data_policy2 table. That 2 is not a typo; it has been that way at least as far back as Eureka.

Data Policies allow you to prevent certain changes on the server, by rejecting database updates that don't fit the criteria laid out in the data policy. You can either prevent edits by making a field read only, or you can require a field value by making a field Mandatory, using a Data Policy rule.

While Data Policies can be used as UI Policies on the form, they do not have the exact same functionality as a UI Policy. You cannot, for example, make a field visible or hidden using data policies, because there is no server-side equivalent of a contextually hidden field. There is also no Advanced view,...

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