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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Dot-walking and GlideElement

As we learned in a previous chapter, dot-walking allows you to access fields on related records via a reference field, by chaining field names separated by dots. For example, to get the email address of the person to whom an incident is assigned from a business rule on the Incident table, you might use the following code:

var assignedEmail = current.assigned_to.email.toString(); 

You might notice that I also used the toString() method above. This is because, as we saw in the server-side Glide API documentation, fields accessed from server-side GlideRecords return GlideElement objects; not just values. JavaScript will generally coerce (cast) values to whatever datatype you're trying to use it as, but it is always best to explicitly convert values derived from GlideElement objects. Otherwise, you risk getting the wrong data type. When not dot-walking, you can explicitly get a string...

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