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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Data Policies versus ACLs


Data Policies are an effective means of controlling a few fields, and is probably the best way to ensure that a field has a value on the server before a record can be inserted or updated. When it comes to ensuring that a field (or a table) is fully inaccessible to users without a certain role however, ACLs are the way to go.

ACLs, short for Access Control Lists and otherwise known as Security Rules, are another means by which you can control access to elements within ServiceNow. They can serve much the same function as Data Policies, and a great deal more. One major difference between Data Policies and ACLs, is that ACLs are scriptable. This allows for a great degree of flexibility of functionality. ACLs

You can access the list of ACLs on a given table in the same way you'd access many other customization's: either by right-clicking the form header, or through the hamburger menu at the top-left of the list view, and then clicking on Customize, and then Security Rules...

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