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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Security

The browser of the user who is loading the page and requesting the content is the literal client that's performing the action, and running any Client Scripts, UI scripts, client-side UI actions, processing the UI policies and applying UI policy actions. This includes controlling whether fields are mandatory, read-only, or indeed - visible at all.

This can seem like an effective means of protecting content; for example, by hiding a field if the user doesn't have the appropriate roles. However, it's important to realize that any client-side measures can be overridden by the user. For anything which really, needs to be secured from the user seeing or modifying them, should be secured using ACLs (security rules).

Data policies are another option, and can be used as UI policies on the client. However, data policies cannot be scripted like ACLs can, so complex conditions are more difficult to implement...

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