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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Forms

As you've seen, forms are where data is displayed in ServiceNow, but you wouldn't want to display every single field in your table to all of your users! For this reason, forms have views that limit which fields are shown, and to whom.

Form views can be configured, or personalized, split into sections, and can contain and display all manner of different kinds of data. Data can be made to be displayed, made read-only, or made editable in forms based on various conditions that we'll discuss in chapter 6, UI and Data Policies. In this section, we'll briefly go over how to configure and design forms, how to personalize them, and make them your own, and how to configure form sections and related lists. More details on the specific components that'll show up in forms will be covered in later chapters.

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