Browse Library
Sign In Start Free Trial
Close icon Search icon
Account
Browse Library Advanced Search Sign In Start Free Trial

Add to playlist

Create a Playlist

Modal Close icon
You need to login to use this feature.
  • Book Overview & Buying Communication Toolkit for Introverts
  • Table Of Contents Toc
  • Feedback & Rating feedback
Communication Toolkit for Introverts

Communication Toolkit for Introverts

By : Patricia Weber
4.7 (3)
Buy this Book
close
close
Communication Toolkit for Introverts

Communication Toolkit for Introverts

4.7 (3)
By: Patricia Weber
Buy this Book

Overview of this book

Table of Contents (15 chapters)
close
close
close
Communication Toolkit for Introverts
Icon
Communication Toolkit for Introverts
Credits
Icon
Credits
About the Author
Icon
About the Author
About the Reviewer
Icon
About the Reviewer
Preface
Icon
Preface
Free Chapter
1
Communication Preferences of Introverts and Extroverts
Icon
Communication Preferences of Introverts and Extroverts
Icon
What does introvert, extrovert, and ambivert mean?
Icon
What are the differences between introvert and extrovert communication?
Icon
Is ambivert a real word?
Icon
How can introverts and extroverts misunderstand each other?
Icon
Let's work together better
Icon
Reasons why an introvert may not want to act like an extrovert
Icon
Should you pay attention to studies that show extroverts are generally happier?
Icon
How managers can create a work environment for both introverts and extroverts to thrive in
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
2
Identify and Count on Your Introvert Strengths
Icon
Identify and Count on Your Introvert Strengths
Icon
Understanding self-reflection and how it helps
Icon
How to use our love of planning to work to our advantage
Icon
Being aware of the value of natural listening capability
Icon
Allowing your true passion to show up in your communications
Icon
Using your close connection communication habits in your work
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
3
Confident to Communicate
Icon
Confident to Communicate
Icon
Self-confidence distinguished from other selves
Icon
Have you assessed your self-confidence?
Icon
Can you use your strengths to boost your confidence?
Icon
Are you distracted by pesky introvert myths?
Icon
Free yourself from myths comfortably with social media
Icon
It's not how many times you fall down, but instead how you bounce back
Icon
How acting on two-minute ideas can boost your confidence
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
4
Your Hardworking Wrench: Tighten or Open up Your Listening
Icon
Your Hardworking Wrench: Tighten or Open up Your Listening
Icon
Assess your current listening habits
Icon
How and why do we listen?
Icon
What gets in your way and what to do about it
Icon
Six introvert-comfortable ways to power up listening
Icon
How listening benefits business relationships
Icon
How listening gets your voice heard
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
5
Your Headband Light - Succeeding in the Business Meeting
Icon
Your Headband Light - Succeeding in the Business Meeting
Icon
Assessing your meeting skills
Icon
Do your homework about the meeting
Icon
Trust your instincts to contribute your way
Icon
Body language for confident communication
Icon
Percolate to full steam
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
6
Tape Measure Your Success for Powerful Presentations
Icon
Tape Measure Your Success for Powerful Presentations
Icon
Presentation assessment
Icon
The vote is in – introverts make natural public speakers
Icon
Getting the butterflies in formation
Icon
Making a presentation like a one-to-one conversation
Icon
Use stories to engage people
Icon
Carrying passion naturally into a presentation
Icon
Let our strengths add to the tape measure
Icon
Tips to polish the presentation before, during, or after the event
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
7
Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict
chevron up
Icon
Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict
Icon
How do you manage conflict?
Icon
What causes workplace conflict?
Icon
When is conflict worth confronting?
Icon
Styles of conflict management that can work for an introvert
Icon
Emotional Intelligence (EQ) for better conflict management
Icon
Managing your energy depletion from conflict stress
Icon
Can you benefit from workplace conflict resolution?
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
8
On the Level to Negotiate with Success
Icon
On the Level to Negotiate with Success
Icon
How do you negotiate?
Icon
Knowing what the key points of negotiating are
Icon
What does our energy have to do with negotiating?
Icon
Our quiet skills advantage
Icon
Preparing the elements for a successful outcome
Icon
Practice in everyday situations
Icon
How to use a collaborative conflict style to negotiate
Icon
Getting to a win-win
Icon
What we might need to work on
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
9
Power Tools of Influence, Persuasion, and Selling
Icon
Power Tools of Influence, Persuasion, and Selling
Icon
Selling, influence, and persuasion
Icon
Are we all in sales?
Icon
Actions for effective influencing
Icon
How do social skills fit?
Icon
How to use social media to build our influencing skills
Icon
How do selling and influence challenge the introvert?
Icon
Persuading quietly, subtly, and engagingly
Icon
How being ourselves can give us an advantage
Icon
Summary
Icon
Thoughts to contemplate
Icon
Bibliography
10
Quiet Communication can Triumph
Icon
Quiet Communication can Triumph
Icon
Moving ahead with thread repair
Icon
Your next actions

Chapter 7. Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict

 

"If we manage conflict constructively, we harness its energy for creativity and development."

 
 --Kenneth Kaye, American Psychologist

If you have ever been scheduled to fly only to have your flight canceled, it can, particularly when you are stressed and tired, lead to conflict with airline staff. It may not be easy dealing with feelings of frustration but the airline staff is doing their job the best they can to get you where you want to go. On a particular flight that was canceled I recall observing the tactics of the person ahead of me to find a new flight; watching the scene unfold before me, I believe I discovered a better way of heading off a potential conflict.

As a people-watcher, I observed that some of the over one hundred people around me were angry, others were frustrated, and some grateful to finally know the status of things to be able to move on with their plans.

After some time, the person...

Unlock full access

Continue reading for free

A Packt free trial gives you instant online access to our library of over 7000 practical eBooks and videos, constantly updated with the latest in tech
Start a 7-day FREE trial
End of Section 1
Next Section

Create a Note

Modal Close icon
You need to login to use this feature.
notes
bookmark search playlist font-size

Change the font size

margin-width

Change margin width

day-mode

Change background colour

Close icon Search
Country selected
Close icon Your notes and bookmarks

Delete Bookmark

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete

Delete Note

Modal Close icon
Are you sure you want to delete it?
Cancel
Yes, Delete

Edit Note

Modal Close icon
Write a note (max 255 characters)
Cancel
Update Note

Confirmation

Modal Close icon
claim successful
Order Page Read Now

Buy this book with your credits?

Modal Close icon
Are you sure you want to buy this book with one of your credits?
Close
YES, BUY