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The Manager's Guide to Employee Feedback

The Manager's Guide to Employee Feedback

By : Glenn Robert Devey
5 (3)
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The Manager's Guide to Employee Feedback

The Manager's Guide to Employee Feedback

5 (3)
By: Glenn Robert Devey
Buy this Book

Overview of this book

Table of Contents (13 chapters)
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The Manager's Guide to Employee Feedback
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The Manager's Guide to Employee Feedback
Credits
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Credits
Foreword
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Foreword
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
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1
Feedback Fundamentals
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Feedback Fundamentals
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Start now!
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Where are you now?
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Evidence based
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Activity focused
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Results oriented
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Specific
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Honesty
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Only positive language
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Timed well
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Summary
2
Delivering Balanced Feedback
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Delivering Balanced Feedback
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Meet Brian
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My management calendar
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Back to Brian
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The WIN model
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Time to practice
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Grown-up appraisals
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Back to Brian
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Summary
3
Addressing Specific Performance Issues
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Addressing Specific Performance Issues
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Meet Kate
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The BAR model
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Tackling an uncomfortable subject
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Consolidation exercise
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Summary
4
Delivering a Reprimand
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Delivering a Reprimand
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Meet Trevor
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The DESC model
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Exercise – Could you have dealt better with a past reprimand?
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Summary
5
Giving Feedback to Colleagues and Managers
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Giving Feedback to Colleagues and Managers
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Meet Simon
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Deflecting negative behaviors
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Techniques for sensitive discussions
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Quiz: Chapters 1 to 5
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Summary
6
Integrating Your New Skills
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Integrating Your New Skills
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Improving your delivery
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A four-step plan to achieve just about anything
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How to balance feedback with encouragement
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Action plan
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Summary
Appendix
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Appendix
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Chapter 1 – "Where are you now?" answers
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Chapter 3 – Consolidation exercise answers
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Chapter 5 – Chapters 1 to 5 quiz answers

Chapter 5 – Chapters 1 to 5 quiz answers

  1. C: The incident involves someone's personal safety being compromised and as such, has to be corrected swiftly. There is little value on reflecting on other aspects of performance such as successes and learnings; this is a discipline related conversation and is best delivered succinctly and to the point.

  2. B

  3. A

  4. B

  5. C

  6. C

  7. C

  8. B

  9. A

  10. A

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