In this chapter, you've learned a valuable new feedback model:

It's one that you can use all year round at regular intervals with your staff to let them know what to continue doing and what to change. I've shared the yearly structure that I have repeatedly used to build better performing teams and you've had the chance to practice your new skills by writing down a piece of feedback. You've also met Brian.

Use the following space to capture any reflections that you had while working through the chapter. As a prompt:

In the next chapter, you'll meet Kate, who gave me a piece of enduring but puzzling feedback. You'll also learn how to use the BAR feedback model in a more specific performance situation, and I'll share some perspectives that will help ease the more delicate feedback conversations...