In this chapter, you learned:

If you read only this chapter out of the whole book and integrate all of the principles into your feedback skills, you would still be streets ahead of most other experienced managers. However, what follows is a collection of structures that will help you apply these principles until they are a habit.

Take a few moments to reflect now on what you've learned so far. Here's a couple of questions to assist you:

In the next chapter, I'll introduce you to the first structured model that you can easily learn and use when delivering balanced feedback about overall performance in a period. And you'll meet Brian, who gave me my first gray hairs as a newly promoted manager.

Read on, intrepid explorer.