Feedback is best delivered sometime after the event it concerns, allowing plenty of time for planning. (True/False)

Attitude, motivation, and commitment are key focus areas for feedback. (True/False)

Evidence, results, and customer feedback are essentials for good feedback. (True/False)

Delivering someone else's feedback message or opinion about an event you haven't witnessed is to be avoided where possible. (True/False)

Saying "Don't swear and shout in the office" is effective feedback. (True/False)

If properly constructed, feedback can be delivered publicly or in a group. (True/False)

A manager's opinion is more valuable than evidence-based feedback. (True/False)

Clearly explaining to staff what good performance looks and sounds like is key to increased performance and output. (True/False)

Referencing a specific situation is more effective than speaking generally about the previous three months. (True/False)

You must use one of the feedback models exactly as listed in this book. (True/False)