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The Manager's Guide to Employee Feedback

The Manager's Guide to Employee Feedback

By : Glenn Robert Devey
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The Manager's Guide to Employee Feedback

The Manager's Guide to Employee Feedback

5 (3)
By: Glenn Robert Devey
Buy this Book

Overview of this book

Table of Contents (13 chapters)
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The Manager's Guide to Employee Feedback
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The Manager's Guide to Employee Feedback
Credits
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Credits
Foreword
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Foreword
About the Author
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About the Author
About the Reviewers
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About the Reviewers
Preface
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Preface
Free Chapter
1
Feedback Fundamentals
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Feedback Fundamentals
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Start now!
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Where are you now?
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Evidence based
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Activity focused
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Results oriented
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Specific
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Honesty
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Only positive language
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Timed well
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Summary
2
Delivering Balanced Feedback
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Delivering Balanced Feedback
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Meet Brian
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My management calendar
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Back to Brian
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The WIN model
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Time to practice
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Grown-up appraisals
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Back to Brian
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Summary
3
Addressing Specific Performance Issues
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Addressing Specific Performance Issues
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Meet Kate
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The BAR model
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Tackling an uncomfortable subject
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Consolidation exercise
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Summary
4
Delivering a Reprimand
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Delivering a Reprimand
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Meet Trevor
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The DESC model
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Exercise – Could you have dealt better with a past reprimand?
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Summary
5
Giving Feedback to Colleagues and Managers
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Giving Feedback to Colleagues and Managers
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Meet Simon
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Deflecting negative behaviors
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Techniques for sensitive discussions
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Quiz: Chapters 1 to 5
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Summary
6
Integrating Your New Skills
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Integrating Your New Skills
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Improving your delivery
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A four-step plan to achieve just about anything
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How to balance feedback with encouragement
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Action plan
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Summary
Appendix
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Appendix
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Chapter 1 – "Where are you now?" answers
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Chapter 3 – Consolidation exercise answers
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Chapter 5 – Chapters 1 to 5 quiz answers

Exercise – Could you have dealt better with a past reprimand?

As with all knowledge, the key to turning it into a repeatable skill is practice:

  1. Cast your mind back and identify a time when you would like to have corrected someone's behavior but you didn't feel ready or equipped to do so.

  2. With the incident in mind, work through each stage of the DESC model.

  3. Using the following table, note down in the spaces what you would like to have said.

Note

Tip

Obviously, written and spoken English are subtly different, but don't be too concerned about how it would sound if read out. The important thing is for you to internalize the structure of the model so that you can use it spontaneously when the need arises.

Describe the situation

 

Express the impact

 

State what you want to change

 

Communicate the consequences

 

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