The following quiz aims to consolidate all of your learning so far throughout the book. You've learned seven key principles, three useful models, and dozens of other tips and techniques along the way. To keep that learning fresh, we're going to re-activate it now with a multiple choice quiz. (Check your answers in the Appendix!)

Q1. A member of staff plays a dangerous prank in the work environment and endangers some colleagues. Which feedback model would best fit the situation and why?

Q2.In the EARSHOT principles, "S" stands for:

Q3. While giving a presentation to a client, a team member makes a small error that they were unaware of, but could improve on next time. Do you:

Q4. A Senior Leader remarks that one of your team has attitude issues. Do you: