Now you're going to do an exercise to hone your new feedback skills. The WIN model can be applied to both verbal and written feedback, such as when writing an appraisal document.

This is exactly what I did with Brian to begin the long and difficult task of changing his behavior and achievements over the coming months.

Take a sheet of A4 paper and divide the page up horizontally into three sections in which to write. The first one is for "W", the second for "I", and the last one for "N". Your task is to write a piece of feedback that you'd like to deliver to one of your team members using the WIN model. You can write these notes to be used in a face-to-face discussion or as typed notes to go into an end of year review. If you are going to use them...