In this chapter, we've looked at feedback conversations that can be particularly difficult due to the seniority of the other person involved. You've taken some wisdom from Gautama Buddha and applied it to your own thinking about responding to abrasive situations. You've learned techniques for disagreeing eloquently with your boss, and you've discovered the power of sharing your feelings with someone. You also met Simon and completed a multiple choice quiz to consolidate your learning so far.

Thinking back over what you've read:

In the next chapter, we will pull all of the previous material together and add some extra techniques to make you a model of feedback excellence.

We're nearly at the end…and also the beginning.