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Jira 8 Essentials

Jira 8 Essentials

By : Patrick Li
5 (12)
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Jira 8 Essentials

Jira 8 Essentials

5 (12)
By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
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1
Part 1: Introduction to Jira
4
Part 2: Jira in Action
9
Part 3: Advanced Jira

Summary

In this chapter, you learned how to use Jira Service Management to transform Jira into a powerful service desk solution. Jira Service Management is based on many of Jira’s out-of-the-box features, such as a workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old Jira interface. This makes the overall experience a lot more pleasant for customers.

We looked at how you can customize the branding for your customer portal, as well as how to group request types, which can help your customers to better navigate around. We also explored using SLAs to help measure metrics for your support team. Lastly, we looked at ways you can set up automation rules to help your support process run more efficiently. In the next chapter, we will take a deeper look into how you can extend Jira’s features and capabilities using third-party apps.

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