-
Book Overview & Buying
-
Table Of Contents
-
Feedback & Rating

Jira 8 Essentials
By :

In the previous chapters, we explored Jira’s core features, including workflows, custom fields, and screens. It is not hard to see how you can implement Jira Software as a service desk by creating new custom fields, screens, and workflow schemes. While Jira is certainly capable of handling the requirements of a service desk, there are still several things to be desired.
For example, the user interface is often too complicated and confusing for business users to simply create a support ticket. Despite our best efforts, there are still way too many options on the screen, most of which are not useful in a service desk environment. Another example is the lack of ability to set up any sort of SLA to ensure a consistent quality of service.
This is where Jira Service Management comes in. It addresses all the out-of-the-box shortcomings of Jira by providing a clean, intuitive, and user-friendly interface for both the end customers and the support...
Change the font size
Change margin width
Change background colour