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Jira 8 Essentials

Jira 8 Essentials

By : Patrick Li
5 (12)
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Jira 8 Essentials

Jira 8 Essentials

5 (12)
By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
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1
Part 1: Introduction to Jira
4
Part 2: Jira in Action
9
Part 3: Advanced Jira

Setting up fields for request type

Jira Service Management lets you set up different field layouts for each request type. The important thing to note here is that, when you are setting up fields for Jira Service Management, you are not creating new custom fields (as you would in Jira Software). You are simply adding and removing existing fields in the request form when customers create a new request. You can think of this as adding fields to screens. If you want to add a field that does not exist yet, you will have to create a new custom field first, as described in Chapter 5, Field Management, and then make it available in the request form.

Just as with request types, Jira Service Management allows you to provide a custom display name to the field, independent of the actual field’s name. This means that the field can be more informative when displayed to customers. For example, for the Jira Summary field, you can give it a display name of What is the problem you are having...

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