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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

By : Mike King
4.7 (13)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

4.7 (13)
By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
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1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Questions

  1. In a cross-cloud application development life cycle, why is it important to discuss environment mapping between systems at each stage of the development life cycle?
  2. Of the three Salesforce point-to-point connectors discussed in this chapter, which is a supported Salesforce product? Is the Order Management and B2C Commerce integration a productized integration or custom code?
  3. In an integrated B2C solution, which of the following products should serve as the central repository for customer data: B2C Commerce, Marketing Cloud, or the Salesforce Platform?
  4. Which of the following is the primary use case for B2C CRM Sync: creating cases in Service Cloud from the B2C Commerce storefront, synchronizing orders from B2C Commerce into Service Cloud, or synchronizing customer data between B2C Commerce and Service Cloud?
  5. True or false? MC Connect can be configured to use any system attribute on the Contact record as the Subscriber Key in Marketing Cloud.
  6. Name...
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