
Salesforce B2C Solution Architect's Handbook
By :

Salesforce B2C Solution Architect's Handbook
By:
Overview of this book
There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards.
The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance.
As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond.
Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam.
By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
Preface
Section 1 Customer 360 Component Products
Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360
Chapter2: Supporting Your Customers with Service Cloud
Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C
Chapter 4: Engaging Customers with Marketing Cloud
Chapter 5: Salesforce Ecosystem – Building a Complete Solution
Section 2 Architecture of Customer 360 Solutions
Chapter 6: Role of a Solution Architect
Chapter 7: Integration Architecture Options
Chapter 8: Creating a 360° View of the Customer
Chapter 9: Supporting Key Business Scenarios
Chapter 10: Enterprise Integration Strategies
Section 3 Salesforce-Certified B2C Solution Architect
Chapter 11: Exam Preparation Tools and Techniques
Chapter 12: Prerequisite Certifications
Chapter 13: Commerce and Integration
Chapter 14: Certification Scenarios
Assessments
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