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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

By : Mike King
4.7 (13)
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Salesforce B2C Solution Architect's Handbook

Salesforce B2C Solution Architect's Handbook

4.7 (13)
By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
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1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

B2C Commerce APIs and integrations

As is true with any integration scenario, successfully integrating B2C Commerce into the larger B2C solution architecture is a function of understanding the available integration options. It does little good to understand the underlying data model if you don't know how to access it from another system!

Unlike the Salesforce Platform, B2C Commerce implementations still traditionally make heavy use of file-based integrations for data feeds, though API options are available. We'll cover both file-based integrations and API options in the following sections.

Feed-based integration support

B2C Commerce has native support for the FTP, SFTP, and WebDAV server integrations. Of the three, WebDAV is the only type that B2C Commerce can host natively. All files that are sent to or retrieved from a B2C Commerce instance must use WebDAV.

Despite that, the most common pattern by far is to leverage an outside SFTP server to host files being...

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