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Optimizing Salesforce Industries Solutions on the Vlocity OmniStudio Platform

Optimizing Salesforce Industries Solutions on the Vlocity OmniStudio Platform

By : Dmitri Khanine
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Optimizing Salesforce Industries Solutions on the Vlocity OmniStudio Platform

Optimizing Salesforce Industries Solutions on the Vlocity OmniStudio Platform

5 (4)
By: Dmitri Khanine

Overview of this book

Salesforce Industries brings out-of-the-box solutions tailored to specific industries, making it easy for customers to install, configure, and slash their time-to-value. It stands as one of Salesforce's strategic pillars with the number of installations growing rapidly. While customizing the out-of-the-box solutions can pose performance challenges, this book provides a fail-safe system with proven best practices, tools, and precise metrics to enhance performance and scalability for efficient outcomes. Kicking off with an overview of the Salesforce Industries Vlocity platform and OmniStudio, you’ll explore the tools and techniques used to manage code and measure performance. Delving into performance optimization, you’ll uncover methods for improving performance in OmniStudio's Service Layer (Integration Procedures and DataRaptors) and Presentation Layer (OmniScripts and FlexCards). Further, the book will guide you through achieving maximum performance by leveraging best practices in both layers. By the end of this book, you’ll have mastered the intricacies of Salesforce Industries on the Vlocity OmniStudio Platform, enhancing your skills to navigate and optimize tailored solutions effectively.
Table of Contents (18 chapters)
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Free Chapter
1
Part 1:The Platform Overview
4
Part 2: Getting to Know the Tools
8
Part 3: Best Practices for Improving Performance

Exploring the OmniStudio Tracking Service

The OmniStudio Tracking Service saves details of user actions across various components of the OmniStudio platform: OmniScripts, FlexCards, Integration Procedures, and more. The data includes the time taken by actions as well as the data outcomes. This allows you to monitor application performance, data integrity, and other important statistics.

I like the OmniStudio Tracking Service because it writes data to the Vlocity Tracking Entry object so that we can then analyze it and take action when errors are logged. Let’s see how to enable and configure the Tracking Service.

Enabling tracking for OmniStudio

To enable the OmniStudio Tracking Service to begin tracking, go to Setup> Omni Interaction Configuration, and then click on New Omni Interaction Configuration.

Enter one of the following event triggers in the Name field depending on what you would like to track:

  • OmniScripts: Track_OmniScript
  • Integration Procedures...

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