
Architecting AI Solutions on Salesforce
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Architecting AI Solutions on Salesforce
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Overview of this book
Written for Salesforce architects who want quickly implementable AI solutions for their business challenges, Architecting AI Solutions on Salesforce is a shortcut to understanding Salesforce Einstein’s full capabilities – and using them.
To illustrate the full technical benefits of Salesforce’s own AI solutions and components, this book will take you through a case study of a fictional company beginning to adopt AI in its Salesforce ecosystem. As you progress, you'll learn how to configure and extend the out-of-the-box features on various Salesforce clouds, their pros, cons, and limitations.
You'll also discover how to extend these features using on- and off-platform choices and how to make the best architectural choices when designing custom solutions. Later, you'll advance to integrating third-party AI services such as the Google Translation API, Microsoft Cognitive Services, and Amazon SageMaker on top of your existing solutions.
This isn’t a beginners’ Salesforce book, but a comprehensive overview with practical examples that will also take you through key architectural decisions and trade-offs that may impact the design choices you make.
By the end of this book, you'll be able to use Salesforce to design powerful tailor-made solutions for your customers with confidence.
Table of Contents (17 chapters)
Preface
Section 1: Salesforce and AI
Chapter 1: AI Solutions on the Salesforce Einstein Platform
Section 2: Out-of-the-Box AI Features for Salesforce
Chapter 2: Salesforce AI for Sales
Chapter 3: Salesforce AI for Service
Chapter 4: Salesforce AI for Marketing and Commerce
Chapter 5: Salesforce AI for Industry Clouds
Section 3: Extending and Building AI Features
Chapter 6: Declarative Customization Options
Chapter 7: Building AI Features with Einstein Platform Services
Chapter 8: Integrating Third-Party AI Services
Section 4: Making the Right Decision
Chapter 9: A Salesforce AI Decision Guide
Chapter 10: Conclusion
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