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Architecting AI Solutions on Salesforce

Architecting AI Solutions on Salesforce

By : Lars Malmqvist
4.8 (13)
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Architecting AI Solutions on Salesforce

Architecting AI Solutions on Salesforce

4.8 (13)
By: Lars Malmqvist

Overview of this book

Written for Salesforce architects who want quickly implementable AI solutions for their business challenges, Architecting AI Solutions on Salesforce is a shortcut to understanding Salesforce Einstein’s full capabilities – and using them. To illustrate the full technical benefits of Salesforce’s own AI solutions and components, this book will take you through a case study of a fictional company beginning to adopt AI in its Salesforce ecosystem. As you progress, you'll learn how to configure and extend the out-of-the-box features on various Salesforce clouds, their pros, cons, and limitations. You'll also discover how to extend these features using on- and off-platform choices and how to make the best architectural choices when designing custom solutions. Later, you'll advance to integrating third-party AI services such as the Google Translation API, Microsoft Cognitive Services, and Amazon SageMaker on top of your existing solutions. This isn’t a beginners’ Salesforce book, but a comprehensive overview with practical examples that will also take you through key architectural decisions and trade-offs that may impact the design choices you make. By the end of this book, you'll be able to use Salesforce to design powerful tailor-made solutions for your customers with confidence.
Table of Contents (17 chapters)
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1
Section 1: Salesforce and AI
3
Section 2: Out-of-the-Box AI Features for Salesforce
8
Section 3: Extending and Building AI Features
12
Section 4: Making the Right Decision

Summary

In this chapter, we looked at the four parts of the Service Cloud Einstein offering: Einstein Bots, Einstein Article Recommendations, Einstein Reply recommendations, and Einstein Case Classification. We spent the most time and energy on Einstein Bots, learning how to design and configure conversational agents. Introducing bots can transform an enterprise and spending the time to deeply understand how and why will pay dividends in years to come.

We then moved on to Article Recommendations, a handy way to aid your agents in locating knowledge base articles. If you have a big article database on Salesforce and are using it to resolve cases regularly, this is the offering for you. We learned that Reply Recommendations is probably the weakest of the Service Cloud Einstein pack because while it seems highly useful to be able to generate replies based on past conversations, the fact that this does not happen continuously makes the feature likely to be time-limited. Finally, we...

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