It's important that you and your team approach the concept of training with positivity and enthusiasm. It's understandable and very much the norm that the people involved with a project hate producing documentation. After all, to the people who have designed, developed, and tested the software, using the software is merely second-nature and requires no rudimentary guidance. It can seem laborious and unnecessary when it comes to creating the documentation and training.

However, as the project or development manager on this piece of software, how you approach and prioritize the essential project task of training sets the tone and sets the example for your team to follow. If you treat this stage as just a tick-in-the-box exercise, the training materials and experience you create for your customer will be sub-standard and practically useless.