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Salesforce CRM Administration Handbook

Salesforce CRM Administration Handbook

By : Krzysztof Nowacki, Mateusz Twarożek
5 (7)
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Salesforce CRM Administration Handbook

Salesforce CRM Administration Handbook

5 (7)
By: Krzysztof Nowacki, Mateusz Twarożek

Overview of this book

Do you aspire to be a successful Salesforce administrator or consultant? If yes, then this step-by-step guide is for you. Written by certified Salesforce professionals, the Salesforce CRM Administration Handbook will take you through the intricacies of Salesforce, covering objects, records, automation, and much more while also prepping you for the Salesforce certification exam. Starting with an overview of the capabilities and limitations of Salesforce, you’ll progress toward a holistic understanding of system architecture with real-world examples, including workarounds that enable the successful completion of projects. As you delve deeper, you’ll learn about the fundamental concepts of a CRM system, its purpose, and the pivotal role of an administrator in the Salesforce lifecycle. You’ll also explore the basic structures of the entire Salesforce system and navigate confidently through the intricacies of security, automation, and reporting in the Sales/Service Cloud. By the end of this book, you’ll have the confidence you need to navigate Salesforce’s backend seamlessly, implement configuration changes effortlessly, and communicate fluently in Salesforce terminology.
Table of Contents (16 chapters)
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Advanced certifications and career pathways

If you have already passed the Salesforce Admin certification, you are on a very good path to continue this winning streak. As they say, “No risk, no champagne.” Certifications are a bit like tattoos: once you get one, it is hard to stop. But what is the next certification? This question troubles many administrators. I can only advise you; I cannot decide for you. Have you ever watched Dragon Ball? (If not, you have a lot to catch up on.) In it, the main character and his friends reach a new levels of power called Super Saiyan, and there’s Super Saiyan II and Super Saiyan III too. It is similar to Administrator certifications. Why not go for Advanced Administrator? This is the first certification that can also be useful in an administrator’s near future. But there are many certifications. I will mention only those that are extremely useful and those that you could not even have dreamed of when you first learned...

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